Mitigation: Rick and his team were absolutely AMAZING!!! Our insurance company recommended Arko because they did the... mitigation and repair/rebuild of homes. Hands down would choose Rick and his team for the mitigation side if our house ever has water damage again. They came out the same day and ripped out everything that had water damage to prevent mold from happening. They got to our home around 8 am and were there until 8 pm. These guys were not going to leave until they were absolutely done. I could not have asked for a smoother mitigation process. Repair/Rebuild side: I would like to preface that I know it's a busy time of year for remodels, especially at a time like this where everyone is home and doing lots of home renovation projects. Todd did an amazing job on our estimate. As a homeowner, our hours was destroyed by water. The water ruined our kitchen, living room, dining room, and master bedroom. I do understand that it takes time for the contractor and insurance agent to come to an agreement on how much the damages cost. With that being said, I had gone to Lowe's to pay for cabinets out of pocket so I could get the ball rolling. I did not know if our insurance agent was going to approve new cabinets or not but I knew that I needed them. Insurance called 6/17/2020 to say that they approved our estimate and were mailing out the check that day. 6/22/2020 Tony calls to set up a time to come to our home on 6/25/2020 to do a walkthrough since we were wanting to add on to the rebuild. An hour before our appointment, Tonu called to cancel because something had come up where he could not come out anymore. We decided to go with another company because we did our due diligence to have a couple contractors come in to do a bid. There was no word of rescheduling for Friday and we were not going to be home for two weeks because my husband is part of the Iowa Guard and I would be traveling to spend the holidays with his family. I was hoping to have a final decision today and had hoped to have Arko's bid also. That did not happen which is fine and should have been left at that. Todd had called because he was wondering why we no longer needed Arko to come out and do the estimate. I had explained to him that we could not wait to make a decision. He then told me that this is the nature of the business where things pop up and they have to reschedule. I get it but needed to also think about the best interest for my home. We can't wait 2 weeks for Arko to come out and give us a bid. In my honest opinion, I felt berated for ordering our cabinets and having Lowe's install them. I also was frustrated at the fact that I felt scolded because I was "putting the cart in front of the horse" and I should have waited for them to come out and do it. He had finally got me to agree to him calling back Tony and trying to get him to come back tomorrow. Called me back 5 minutes later and said that they were going to decline coming out because I was acting as my own contractor and they did not want to get in a bidding war. Which is fine. There wasn't going to be a "bidding war". I was just choosing a contractor who could get in and do the job in a timely manner within our budget. I was also told that they were not used to the homeowner handling all the money but I am sure glad the insurance company didn't hand them the money or else our house probably wouldn't have been done until December. We could have just left it the way it was when Tony called and I just wanted to completely cancel but it had to be dragged out to so much more. Conclusion: - Loved Rick and his team. Super professional and timely. Way to run a team Rick!!- Estimate was perfect and I highly appreciated Todd for all his hard work in getting the estimate submitted to our insurance. - Follow through on the estimate was shaky. Wished we could have went with Arko but we couldn't wait for the timing constraints on both ends.read more
They will over charge you. They took advantage of my grandma. A complete rip off and no follow up on bad work done by... their contractors. I was told they have been taken to court many times. Insurance companies hate them. DO NOT USE FOR STORM DAMAGE!read more
We have been very impressed with Casey and the level of professionalism, advice and responsiveness as we navigate a... complicated insurance claim. We would not hesitate recommending the team at Arko for any construction needs. In an industry that often gets a bad rap, this company is not a fly by night operation. You can see by their 100+ reviews that they are top notch in this industry!!read more
July 2019, there was a large hail storm in Andover, we opened a case with our insurance with Arko Exteriors/Restoration... as our contracting company. Several items were to be completed such as Gutters, Window/Door Wrap, Roof, and they were going to work with insurance on the damaged siding. The insurance company cut a check for the work which was signed right over to Arko (first mistake). ~$13k for roof replacement on a split entry 2600 SQ FT home.Finally by September 16th, they started the roof replacement (3 months later) and still have not replaced the rain redirector sheet metal over the door. The rest of the work was NEVER completed and we have officially cut ties. This seems to be a very expensive roof replacement. Majority of the inquires went with no responses and we would be reaching out via email, text and calling about 6-8 times a month for 7 months. Promises were made but never complete. The last straw was a new case for internal ceiling damage from the moisture was basically denied due to lack of experience of the team. We brought in a third party professional with over 30 years of experience validating the claim with specifics. However, we received no support from Arko on the case. Repairs will now need to come out of our pocket. Finally, when we came back home in March from being away, we heard a loud banging in the back of our house. Investigating, we saw the roof drip edging hanging ready to fall off (see attached picture). Another fact is that with 5 of my other neighbors, 2 choose not to go with them due to lack of responses. One neighbor only had their roof replace and was happy. The last two neighbors had the roofs replaced around the same time but are still waiting for additional work and are NOT happy with the responses or work. Next door, it took Arko 6 months to check the siding, removed a piece and left it exposed to the elements. It took like a dozen calls to get them to cover it finally late February.read more
I would rate a zero if I could. They started our project last October. They had told us they would have a supervisor on... site to manage and supervise the work. They didn't. Had 4 guys perform the work, couldn't speak English. Showed up unannounced. Didn't protect anything around the property. Damaged things, tried to get us to pay in full for the work and I refused until they finish the job. They said it was just warranty work remaining. They damaged my gutters, said they would be in contact with us the following week after they came to the house for payment, that was three weeks ago. Even Casey their GM called me apologized, said communication is key and hasn't called back to let me know when they will be back to repair my gutters. I wanted to hire people who were more local and had a good rating, but they must be getting friends and family to do their reviews. They are not cheap, were recommended by my insurance agent, but haven't lived up to any of the promises they made. and I have no idea if they will actually come back to finish this job.read more
From the beginning to the end of the job, the staff from ARKO was incredible. The project manager, Mike, worked with... our insurance adjuster to make sure that all damages were included. Their work was completed in a timely manner and they cleaned up perfectly. Honestly, I was dreading having the roof replaced and the interior damage repaired but ARKO managed to make the process easy and painless. I would highly recommend them!read more
Arko companies efficiently restored our leaky roof. We are now able to live happily again under this roof. I'm really... happy that we chose them.read more
Our Agency has worked w/ Lance and his company Arko for over 15 years. we refer them to all of our clients and have... been happy with his communication turnaround time and the relationship they build with our clients. Its very comforting to know our clients are being treated so well...I higlhy recommend them for any work they perfom...read more
This is one of the BEST companies to ever use. My brother runs the company. His staff is AMAZING. Very honest and it... feels like family when they work with you. Happy Holidays EVERONE. I gotta go wake people up to make the turkey for Thanksgiving. LOLread more
I could not be more pleased with the work Casey Jensen and Arko Exteriors has performed on my house. 150% satisfied. I... highly recommend them to all my my friends and family! Give them a shot!!read more
I worked closely with Mike Pream after we had a nasty storm. He worked directly with our insurance company throughout... the whole process and our roof and siding looked amazing when it was all done. Definitely will work with them again!read more
Arko Exteriors helped me get my roof replaced from wind damage. Mike Pream was great to work with. I recommend Arko... Exteriors to anyone looking for work on their home.read more
We just started our work with Michael and Mike at Arko and I am already so pleased and impressed that I wanted to write... a review on the work BEFORE it is done. Both Michael and Mike have shown great customer service, being in communication regularly and going above and beyond to help us with our roof leak and inside damage. This team is incredibly knowledgeable and professional, which puts me at ease for the projects coming up. Thank you Michael, Mike and Arko team!read more
